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Fulfillment/Shipping Policy
A legal disclaimer
At Nice Touch Cleaners, we are committed to ensuring that your experience with our services is seamless from booking to completion. While we primarily provide in-person cleaning services, the following policies outline how we handle any fulfillment or product shipments associated with our business.
1. Service Fulfillment:
• Appointment Confirmation: Once you book a cleaning service through our website, you will receive a confirmation email or text with the details of your appointment, including the cleaner’s name, date, and time of arrival.
• Arrival Time: Our housekeepers strive to arrive promptly at the scheduled time. In rare cases, unforeseen circumstances (such as traffic or weather) may cause delays. If this happens, you will be notified immediately, and the appointment will be rescheduled if necessary.
• Quality Guarantee: We guarantee that all services booked will be fulfilled as described. If you feel that any part of your service was not completed to your satisfaction, please reach out within 24 hours, and we will address your concerns promptly.
2. Product Shipping (if applicable):
• Orders: If you purchase any merchandise, cleaning products, or other goods through Nice Touch Cleaners, your order will be processed within 1-2 business days after payment is confirmed.
• Shipping Time: Standard shipping within the U.S. typically takes 3-7 business days depending on your location. Expedited shipping options are available for an additional fee, with delivery within 1-3 business days.
• Shipping Carrier: We use trusted carriers such as USPS, UPS, and FedEx to ensure reliable delivery of any products or goods.
• Shipping Rates: Shipping costs will be calculated at checkout based on the weight and destination of your order. For orders over a certain amount, we offer free shipping (details available on our website).
3. Tracking Your Shipment:
• Once your order has been shipped, you will receive a tracking number via email or text. You can use this tracking number to monitor the status and expected delivery date of your package.
4. Lost or Damaged Shipments:
• In the unlikely event that your shipment is lost or arrives damaged, please contact us within 48 hours of receiving your package. We will work with you and the carrier to resolve the issue, which may include a replacement or refund, depending on the situation.
5. International Shipping:
• At this time, we only offer domestic shipping within the U.S. For inquiries about international shipping, please contact our customer service team, and we will work to accommodate your request if possible.
6. Changes or Cancellations:
• If you need to make changes to your order or cancel it, please contact us within 24 hours of placing the order. Once your order has been processed for shipping, we may be unable to make changes or cancel it.
7. Returns & Exchanges:
• For any products purchased through Nice Touch Cleaners, you may request a return or exchange within 14 days of receiving the item, provided it is unused and in its original condition. Please contact our support team for instructions on how to initiate a return.
We strive to ensure a smooth and satisfying experience with both our cleaning services and any products you purchase. If you have any questions or concerns regarding our fulfillment or shipping policy, please reach out to our support team at our 24/7 Chat Support.
Thank you for choosing Nice Touch Cleaners!
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